I put this order in and it was not sent out that day. Called the next day to get info and they were able to tell me since my mailing and billing address were different they needed to speak to me in person before filling order. That is fine and actually good policy. I only wish they had called me the next morning rather than me having to call the next afternoon. But once they had my explanation and confirmation they had it in the mail that afternoon and it got to where i was in 2 days as per the mailing request. Overall good experience. Would purchase from Supply Stop again. The Pro1 855 worked just fine, and replaced the previous one that had a damaged screen.