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- 5 stars: 10 (77%)
- 4 stars: 2 (15%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 star: 1 (8%)
DO NOT BUY THIS EQUIPMENT. After less than two years in service, had a catastrophic mechanical failure, they refused to cover labor. While they replaced many parts, I needed to pay nearly $1,000 in labor for my plumber to repair. Then when attempting to get a partial refund for labor, their customer service gave me the run around for an entire month, never answering my questions directly. I will never buy a Navien product for the rest of my life.
Very happy
Box slight damage result in interior panel had a slight coy dent. Equipment works fine. Overall price is very reasonable.
Shipped on time and good packaging. Product works great as well
Purchased a Navien tankless water heater fast delivery and Nark was very helpful.
I purchased a Navien Tankless water heater less than a year ago. Early this week my water heater stopped working and I called Navien technical support to help me to trouble shooting the problem before I have to contact a technician to fix it. I was told by Navien technical support that don't provide any technical assistance to the home owners. Navien expects that you contact a "certified" technician/ Installer and then Navien, will tell that person how to fix it. I bought this unit because of the price but the customer service sucks. If you don't want to go through the same experience I just went through, please do not buy any product from this company.
Hi Miguel, I'm sorry to hear about your experience! It doesn't look like you purchased your Navien through us. It's fairly rare for one of these units to fail, but we troubleshoot and help solve any issues that our customers may encounter. If you want us to take a crack at your problem, feel free to give us a call. Thanks!
Recently purchased a Navien tankless hot water heater from Adam. What a pleasure! Adam knew exactly which water heater and shipped it on time. Then his followed up was amazing. Everything tracked perfectly.
Purchased a Navien boiler which had to be special ordered. Again Adam was right on top of things. Checked the order status and followed up with an email to me. Totally unexpected but very appreciated. Cannot recommend Adam and Your Supply Stop enough.
We had an older model of the Navien tankless water heater and I loved it so when it went out after 15 years. We bought another one. And I love this one. One side benefit is it is so quiet compared to our old one. You don't even hear it cycle any more.
The service from your company was above and beyond the best.
Navien NPE-240A2-NG - 199,000 BTU Indoor / Outdoor Advanced Condensing Tankless Water Heater
Would buy again without question- Love our Navien NPE-240A2-NG, no issues and works perfect!
Navien NPE-240A2-NG - 199,000 BTU Indoor / Outdoor Advanced Condensing Tankless Water Heater
Not sure yet as I have not installed it. Defaulted to 4 STARS since I had to select a rating.
Navien NPE-240A2 - Condensing Tankless Water Heater - 199,000 BTU
The Navien NPE-240A2 is a high-capacity, high-efficiency condensing tankless water heater engineered for residential and light commercial applications. With an input range of 13,300 to 199,900 BTU per hour and a Uniform Energy Factor of 0.95, it delivers up to 11.2 gallons per minute at a 35°F temperature rise. Its compact, wall-hung design allows for flexible indoor or outdoor installation and supports 2" or 3" venting for long runs, making it ideal for homes or businesses requiring reliable and continuous hot water.
This model features Navien’s patented ComfortFlow® system with a built-in recirculation pump and buffer tank to eliminate temperature fluctuations and minimize hot water wait time. Dual stainless steel heat exchangers enhance durability, while the EZNav™ control panel simplifies setup and operation. The NPE-240A2 supports cascading with up to 32 units and common venting with up to 12, and is field convertible for natural gas or propane use. With ultra-low NOx emissions and advanced safety features, it delivers efficient performance without sacrificing reliability.
Features
- 199,900 BTU/h input with 0.95 UEF
- Flow rate: up to 11.2 GPM at 35°F rise
- Dual stainless steel heat exchangers
- Built-in ComfortFlow® recirculation pump and buffer tank
- Field convertible gas system (NG or LP, kit included)
- Low NOx emissions (20 ppm)
- Indoor or outdoor wall-hung installation
- EZNav™ multi-line control panel with built-in HotButton™
- Cascading capable: up to 32 units
- Common venting capable: up to 12 units
- 1/2" gas line compatible up to 24 feet
- 2" venting up to 75 feet, 3" venting up to 150 feet
- 3/4" NPT gas and water connections
- Electronic ignition and VID safety feature
Applications
- Residential homes with high hot water demand
- Light commercial facilities needing continuous hot water
- Retrofits or upgrades to high-efficiency systems
- Indoor or outdoor wall-mounted installations
- Cascade setups in multi-unit buildings or large households
Navien NPE-A2 simply a smarter hot water system for today's life styles
Navien...the proven leader in condensing tankless, makes it even easier to install and set up with the new NPE-A2 series
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Built-in recirculation system Navien’s patented ComfortFlow® system is the first to include a buffer tank, recirculation pump and fine-tuned controls into a tankless water heater, resolving the cold-water sandwich effect* and issues of minimal flow rates commonly found in other tankless water heaters. * The “cold-water sandwich effect” is the undesired introduction of cold water into the hot water supply line on occasions of frequent on/off operations. (Measure Guideline : Transitioning to a Tankless Water heater, DOE, Sept.2012). |
The built-in recirculation pump allows the NPE-A2 to recirculate water either through an external recirc line or through existing supply lines while using NaviCirc®, without the need for external pumps or controls.
Multi-line control with built-in intuitive softwareNavien’s new backlit EZNav™ control panel uses simple text and icons to make set up, operation status and troubleshooting faster and easier than ever before.
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