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I ordered a door latch , called to return and order correct size.. sent pictures with tape measure and spoke with someone and yet I received two more of the wrong sizes.. when I called again the response I got was “ I’ll see what I can do “ I have had no follow up in almost two weeks and need to return 3 incorrect sized latches
Showed up as ordered. Can’t ask for much more than that. 
I had a horrible experience with Knobs.com. Supply stop had amazing handling times and kept our project on schedule and actually sent the right product.
Extremely latch-y!
Fast delivery, fits perfect.
Emtek Replacement Latch for Privacy Knobs and Levers
Features
- Replacement latch for Emtek privacy knobs and levers
- Backset options offered in 2-3/8" and 2-3/4" lengths
- Select from Square or Round Corner options for the latch plate